Managing Ready to Ship Status & Carrier Pickup Scheduling

Carriyo allows you to manage the Ready to Ship status and carrier pickup scheduling separately, giving you more control over when a pickup is requested.

• Auto Schedule Pickup toggle, if enabled, requests a pickup as soon as the shipment is booked, whether or not Auto Mark as Ready-to-Ship is turned on. It is available only for carriers that accept pickup bookings.

• When you manually mark a shipment as Ready to Ship from the Dashboard, a pickup is requested with the carrier only if Schedule Pickup Date toggle is turned on. The shipment moves to 'Ready to Ship' status once the carrier confirms the pickup. If the carrier rejects it, the shipment stays in 'Booked' status.
  Without a pickup (toggle disabled), the shipment moves to 'Ready to Ship' straight away. 

• A pickup is requested from the carrier only once per shipment. If a pickup is already requested and the collection schedule is updated, a new collection date is saved in Carriyo but is not sent to the carrier. If a pickup failed, you can request it again.

What's new:

• Schedule Collection: What was previously the 'Reschedule Collection' option has been updated to 'Schedule Collection', and this new option has the added ability to request a carrier pickup besides updating the shipment collection schedule (without changing the shipment status). The shipment stays in Booked status until you mark it as 'Ready to Ship'. 
  On the shipment details page, open the ••• menu and select Schedule Collection. To schedule pickups for several shipments at once, select them on the shipment list, open the ••• bulk actions menu and select Schedule Collection.

• Pickup Request: The Carrier Info section on the shipment details page now shows a 'Pickup Request' field, with possible values of Not requested, Requesting pickup, Pickup booked or Pickup failed. For carriers that do not accept pickup bookings through Carriyo, it shows Not applicable.

• Failure reasons: If the carrier rejects a pickup, a warning appears under Shipment Warnings on the shipment details page. Select see details to read the carrier's error message. You can retry by clicking the Pickup failed badge in Carrier Info, or by using Schedule Collection option.

• New filter: Filter the shipment list by Carrier Pickup Request (Pickup Booked, Requesting Pickup, Pickup Failed). On the shipment list, select the Filter icon and choose Carrier Pickup Request.

For API users:

• Ready to Ship (POST /shipments/{shipment_id}/ready-to-ship) requests a carrier pickup only when the request includes "schedule_pickup": true or a collection window. Otherwise, the shipment is marked as Ready to Ship without a pickup request.
• Schedule Collection (POST /shipments/{shipment_id}/schedule-collection) records the collection window and books a pickup with carriers that offer collection. It does not change the shipment status. Track the outcome in post_shipping_info.async_statuses.schedule_pickup.
• Update Collection Schedule (POST /shipments/{shipment_id}/update-collection-schedule) is now deprecated. It only records the date in Carriyo and does not contact the carrier. Schedule Collection takes the same request body, so switching over is a path change only.