The Service Level Performance report gives insight to the fulfillment of services provided to customers in accordance with the Service Level rules set up in Carriyo.
For each of the four Service Levels, the percentage of fulfillment is calculated and displayed in a comprehensive manner. The report evaluates data across all countries and carriers. To learn how to create Service Level rules, visit this article.
Analysis of Service Level Performance Report
1. Navigate to Reports > Service Level Performance on the Carriyo Dashboard. SLA based on Original Customer Promise calculates Customer Promise fulfillment based on the revised customer promise dates. Visit this article to learn how to Revise Customer Promise Dates.
2. Use filters to narrow down the results to specific scenarios. Hover over the question mark on the top right corner of any of the pie chart tile to display more details. Use custom Time period to configure dates manually.
3. The green area represents shipments where the specified Service Level was met, while the light grey area represents shipments where it was not met. The dark grey area corresponds to shipments awaiting updates, with overdue dates. Click on the areas to see the actual shipments for which the data is shown.
Each tile also contains information about the average fulfillment time and the 90th percentile.
4. Similar to the pie charts, the bar/column chart represents the same data with respect to the Service Level selected.
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