This article explains how to analyze all shipment errors (both existing and resolved) from the Shipment Error report prepared by Carriyo.

The report keeps track of all shipments that have encountered errors at some point in time. It helps identify the most commonly encountered errors and aids in pinpointing errors that share a common source.

Analysis of Shipment Error Report

1. Navigate to Reports > Shipment Error on the Carriyo Dashboard. The page displays, by default, all shipments that have been in error for the past 30 days, with the shipment data being grouped by carrier. You can change the grouping and time period from the dropdowns provided for Time period and Group By filters. Use custom time period to configure manual dates.

The data display format can be switched between a table and a chart using the toggle provided below.

2. The options available on the top right corner, in order: refresh page, reset all filters, filters, columns (for the table displayed below), export. The legends can also be used as filters (cannot be cleared using reset). Hover over the columns/bars on the chart to view more details.

3. Click on the Shipment ID of a certain record to open the corresponding Shipment Detail page. To review the error in detail, hover over it.