CARRIYO Release 2024.07.03 – CARRIYO

Release date: July 17 2024

In our latest release, we introduced the following enhancements and features:

Enhanced Shipments list screen
Ability to assign carriers based on percentage
Enhanced security with expiring documents links
Expansion of shipment status updates via the Dashboard
Ability to integrate Freshchat Live Chat on your tracking page
Ability to customize social media links and banners by country
Ability to sync your Shopify product catalog with Carriyo

Enhanced Shipments list screen

We have enhanced the shipments list screen to improve usability and efficiency. Key updates include:

Improved search performance by displaying only the most recent shipments (from the last 30 days). Older shipments can be accessed by selecting the history from the dropdown menu under "Last 30 days."
Quick filter update: to maximize the number of shipments displayed, we removed the quick filter from the top. The quick filter statuses, previously listed in a line, are now accessible through a dropdown. Click on "All" to see different statuses along with the quantity of shipments in each status.
We also removed the forward and reverse shipment tabs to gain more screen space. You can now choose the shipment type from the new Shipment type dropdown.
Quick Search: the quick search field is now more visible and user-friendly.

These changes might take some time getting used to, but they are designed to maximize the information available on the screen. The new layout allows for the same searches as before but with improved performance and more information displayed.

Ability to assign carriers based on percentage

Initially, we could only prioritize carrier assignment based on the cheapest option. Now, we've added a round-robin option: carriers are assigned in rotation, and you can set different percentages for each selected carrier.

This feature is particularly useful when you have the same criteria for assigning shipments to multiple carriers and want to distribute them equally.

For instance, if two carriers offer identical services, you can choose to allocate shipments based on volume rather than cost, ensuring a fair distribution between them.

This setting can be accessed in the menu Automation > Forward (or Reverse) Automations.
When creating or editing your rule, you will find this option in the General block when adding multiple carriers:

Enhanced security with expiring documents links

To prevent accidental public sharing of Carriyo document links, we have introduced a new option to use expiring links. When enabled, these document links will include an expiry token, making the link valid only for the selected duration (from 1 hour to 3 days).
Please refer to the screenshots below to learn how to enable this option in your Carriyo Account Settings, menu : Settings > Account.
We strongly recommend enabling this option for added security. If you need any assistance, please reach out to us at support@carriyo.com.

Expansion of shipment status updates via the Dashboard

We have reviewed the status transitions and updated the permitted status changes. You can now update shipments from the dashboard to statuses that were previously inaccessible manually, such as "Failed delivery attempt", "Cancelled by carrier" or "Failed collection attempt."

All the changes we have made are visible in these tables :

Allowed status transitions pre-shipping
Allowed status transitions post shipping

To update a shipment, simply go to the dashboard, edit your shipment, and change it to the desired status. Please ensure you have confirmation before making any modifications to the shipment status.

Ability to integrate Freshchat Live Chat on your tracking page

Previously, you could embed your Live Chat tool into the Carriyo Tracking Page. This feature was already available for Zendesk, Gorgias, Tawk.to, and Intercom. Now, we've added Freshchat to our list of supported providers.

You can configure this integration in the Tracking page CX settings.

Ability to customize social media links and banners by country

We are continuously improving our CX Apps based on your feedback. We have internationalized social media links and banner content.

Previously, only one banner picture could be defined for all countries. With this update, you can now have different banners per country.

Additionally, prior to this change, it was not possible to specify different social media links per country; only one set of links was allowed for all pages. We have modified this so that you can now define distinct social media links for each country.

To customize banners for different countries and languages, go to CX Apps > Tracking page, scroll down to the Banner section, and upload pictures specific to each country and language preference.

To set different social media links per country, navigate to CX Apps > CX Theme, scroll down to the Social Links section, and configure the links for each of your social media accounts accordingly.

Ability to sync your Shopify product catalog with Carriyo

We've introduced a new feature that enables you to sync your product catalog from Shopify to Carriyo.

Before using this feature, you'll need to copy the API password from your Shopify settings and paste it in the Shopify API password field in the Shopify Connector page of Carriyo:

Then, you will need to enable the permissions in Shopify: Product (read/write) and Inventory (read and write).

Once configured, navigate to the Shopify Connector page in Carriyo. Scroll down to find the newly added toggle switch "Item Catalog Synchronization". Simply click on the "Sync Now" button. This action will seamlessly synchronize all products from Shopify into Carriyo.

If you have any questions or feedback on these enhancements, we would love to hear from you!