Carriyo Returns Module

This article provides an overview of Carriyo's returns module.

The Returns feature in Carriyo delivers an end-to-end solution to manage returns for retail and eCommerce businesses. The feature includes:

• A branded and customizable Returns Portal to initiate return requests that can be used by end consumers and customer service agents.
• A Returns management interface that allows businesses to effectively manage returns at scale.
• A Returns Settings page where you can configure return-related settings in compliance with the brand's return policy.
• A Returns history report.

These are the 5 key statuses associated with returns in Carriyo. For a detailed overview of these statuses, refer to this article.

The Branded Returns Portal App or simply, Returns Portal is where the end customer initiates returns. The portal can be customized to your liking, aligning with the brand's design and return policy. The app can then be seamlessly integrated to your website where end customers can access the page. To learn how to set up the Branded Returns Portal App, visit this article.

In the Returns page on the dashboard, you will have access to all the return requests that have been initiated by end customers. Pending status denoted that the return request has been created by the customer and that it hasn't been approved by the brand.

For each return request, a unique return request ID will be generated similar to Shipment ID for forward/reverse shipments. In the return request detail page, you will be able to see all the details associated with that particular request such as return reason, resolution, refund method and the requested quantity etc. If images are uploaded, you can see them when you click on details.

If the return reason was configured such that reverse shipments should be generated for the requested items for a particular reason, upon approval, a reverse shipment will be created. From then on, the shipment follows the same process flow as a normal reverse shipment except that you can you can update the status of the return request to 'Cancelled' or 'Completed' at the end of the journey.

Return Settings are configured separately for different merchants i.e., it is merchant/brand specific. There are a number of settings that allow you to define return reasons, return resolutions, collection scheduling based on the pickup country etc. and more. 

Additionally, the Returns Report provides insight into the data received and provides a overview of the patterns like total return requests (in units), the approval rate, top most returned products etc.