This article explains the returns workflow and the different stages of a return.
N.B: All statuses marked with a red dot can be moved to "Cancelled" status.
There are 5 returns statuses and they are explained below:
|Pending||A return request has been created and is pending review for approval or rejection|
|Approved||The return request has been approved and is now pending receipt of goods and/or completion of refund.|
|Completed||The return has been fully processed and is now closed.|
|Rejected||The return request has been rejected.|
|Cancelled||The return request has been cancelled by a user.|