This article explains the returns workflow and the different stages of a return.
Note: All statuses marked with a red dot can be moved to "Cancelled" status.
There are 5 returns statuses and they are explained below:
Returns status | Description |
Pending | A return request has been created and is pending review for approval or rejection |
Approved | The return request has been approved and is now pending receipt of goods and/or completion of refund. |
Completed | The return has been fully processed and is now closed. |
Rejected | The return request has been rejected. |
Cancelled | The return request has been cancelled by a user. |
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