Introduction to Returns

This article takes you through the journey of a return request, providing an idea of how to use the Returns functionality in Carriyo.

Read this article to understand the various features included in Carriyo's returns module.

Setting up the Returns Portal 

To receive return requests from customers, your returns portal must be configured and integrated to your brand's website. To learn how to configure the Branded Returns Portal App, visit this article.

Once the return portal is ready, customers can request for item level returns by specifying the return reason, product condition, add images, return resolution (refund, exchange etc.) and this can then be approved or rejected based on the brand's return policy.

Returns settings help you define the return reasons, maximum return days and more.

Example of the returns management interface

Example of returns history report

Example of returns audit trail