Returns statuses explained – CARRIYO

This article explains the returns workflow and the different stages of a return.

Note: All statuses marked with a red dot can be moved to "Cancelled" status.

There are 5 key returns statuses and they are explained below:

Returns status	Description
Pending	A return request has been created and is pending review for approval or rejection.
Approved	The return request has been approved and is now pending receipt of goods and/or completion of refund. Once items have been received, they can be optionally marked as received before updating the return request to 'Completed'.
Completed	The return has been fully processed and is now closed.
Rejected	The return request has been rejected.
Cancelled	The return request has been cancelled by a user.

Apart from the above statuses, there are some non-standard statuses such as 'partially approved' and 'partially received,' which indicate that only a part of the items requested in the return request were approved, and only some of the approved items were received in the warehouse, respectively.

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