Carriyo offers a set of customer-friendly apps to enhance the customer experience and streamline the process. These apps are simple and straightforward to use, requiring only a one-time setup.

They can be highly customized to align with the brand's design and also support language translations, live chat, customer support information, social media links, etc.

Setting up custom domains ensures that end customers will have access to these apps under the brand's website domain.

These apps come under CX Apps and can be found under Settings > Customer Experience.

CX Theme

Set up a common CX theme once, and it can be applied to all your CX apps. Using a single toggle switch, you can either inherit the settings from the theme or specify custom settings directly in the apps. You can configure font styles and sizes, brand favicon and logo, button styles, customer support information, and social links under the CX theme. Refer to this article for detailed instructions on configuring the CX theme for your CX apps.

Branded Tracking App

The tracking app allows end customers to track their shipment(s) with all relevant details. Each milestone includes a timestamp and location information, keeping customers updated in real-time. You can choose to put in any shipment related information under the content section.

Customer support information is provided, enabling end customers to contact the brand in case of a delay or any other issue. Refer to this article to learn how to set up the Carriyo Branded Tracking App.

Branded Returns Portal App

The Returns Portal App is designed to make customer-initiated returns faster and easier. Once a return is initiated, it will be recorded as a pending return request under Returns on the Carriyo Dashboard. These requests can be approved or rejected based on the item condition or return reason. Customers can add images, comments, and select their pickup address and timeslot according to their convenience. Notifications are also supported for return requests. Refer to this article to learn how to set up the Carriyo Branded Returns Portal App.

Feedback Loop App

The Customer Feedback Loop App allows merchants/brands collect feedback from end customers regarding the service provided. Questions and pre-configured answers can be set up for each rating. The data collected from the Feedback Loop can be analyzed using the Customer Feedback report under Reports. Visit this article for a detailed guide on how to set up the Carriyo Feedback Loop App.

Pinpoint Location App

The Pinpoint Location App allows end customers to pinpoint their precise location on a map, making the drop-off (or pickup, in the case of returns) process easier for carriers. This can improve delivery times, enhance carrier performance with respect to SLAs, and make the brand appear more reliable in the eyes of customers. Visit this article to learn how to set up the Carriyo Pinpoint Location App.

Element Translation

Element translation are configured for elements that are otherwise not translated automatically. For example, carrier names, delivery types etc.

For each of these elements, a translation can be added and this will be reflected in the the CX Apps, wherever they are set. Refer to this article to learn how to configure individual element translations.

Custom Domains

Custom domains can be configured so that apps can be hosted under the brand domain, providing more visibility to end customers and making the services more accessible. Additionally, custom domains help embed CX apps inside web pages. Refer to this article to learn how to set up Custom Domains in Carriyo.