This article demonstrates the steps to set up a DHL carrier account.

Carriyo supports creation of multiple carrier accounts for a single carrier. These accounts usually differ from each other in the type of services used.

All fields with an asterisk (*) are mandatory fields.

Permissions: Only users with Account Manager and Admin roles are able to create and manage carrier accounts.

Setting up a DHL account

1. Navigate to Carriers > Accounts on the Carriyo Dashboard. The page displays a list of all carrier accounts that have been previously created. To create a new DHL carrier account, click on the add icon on the top right corner. Click on Select to proceed with the creation.

2. Fill in the Account Name and Account Country fields and click on Next to continue the process.

3. Enter the Account Number that DHL has provided and click on Next. If you need to contact DHL Express, click on the link provided at the bottom.

4. Enter all required details and click on Next. See what these terms mean here.

5. Click on Go to Account to complete the account setup process.

To set up the General, Label and Merchant settings, which are common for all carrier accounts, visit this article.

The rest of the sections are explained below:

Authentication

Account number: The 9-digit DHL Express Account Number that the carrier provides once an account has been created.

After the account number has been obtained, continue with the on-boarding request by visting the DHL Express - MyDHL API page. On the Apps page, click 'DHL Express - MyDHL API - Company name - 2-digit Country ISO code'.

API Key: Provided by DHL. Click on show key to obtain the API Key under Credentials.

Product & Service

Product Code: Species the Service-Document combination type.

Other Service Codes: Specifies additional Service codes provided by DHL Express.

Incoterm: Specifies the correct terms of trade for the shipment. Eg: DDP – Delivery Duty Paid.

Default Item Description: The default item description to be used. The order of priority is parcel description -> first item description -> default description. If any of these are not present, the next value is used.

Booking Requestor Details

Exporter Details

Dangerous Goods

Dangerous Goods Service Code: Specifies the Dangerous Goods Service Code provided by DHL.

Dangerous Goods UN Code: The UN Code that corresponds to the Dangerous Goods Service selected.

Dangerous Goods Content ID: The content ID that corresponds to the Dangerous Goods Service selected.

Label & Waybill

Label Template: Specifies the template and size for the labels to be generated.

AWB Template: Specifies the format of the waybills to be generated.

Callback Settings

These must be configured at the the your side so that Carriyo can send the statuses via webhook calls whenever the carrier sends its status updates.