This article serves as a guide for users to understand and use status reason codes in Carriyo.

Although status reason codes are not mandatory, they can be beneficial in instances where it is necessary to communicate the specific reasons for a shipment's status change such as a cancellation or failed delivery attempt. Reason codes can be set up for different shipment statuses.

In Carriyo, there are two types of reason codes:

• Native reason codes are part of Carriyo, they can't be deleted or edited and these are set up by default.
• User defined reason codes on the other hand, are customizable and can be created by Admin users.

Creating a reason code

1. Navigate to Settings > Reason Codes on the Carriyo Dashboard. The Type column helps in distinguishing native and user defined reason codes. Click on the add button on the top right corner of the page to add a new reason code.

2. The Add Reason Code dialog box will be displayed. Here, the Allowed Statuses field is for statuses that the shipment can be updated to upon selecting this specific reason code.

The type of every newly created reason code will be set to 'User Defined' and this cannot be changed.

3. Click on Save once all changes are made.

Editing or Deleting a reason code

Options to delete and edit are only available for User Defined Reason Codes.

1. Click on the three dot (menu) option to perform these operations. Editing is also enabled upon clicking the reason code.

2. Save once all changes are made.