How to add languages for translation

In order to add languages for translation in any of the CX (Customer Experience) Apps, the required languages must first be configured under System Settings for the account.

Permissions: Only users with Admin access roles are able to access account system settings. Only users with Account Manager, Admin & Manager access roles are able to access CX Apps.

1. Navigate to Settings > Account > System Settings > Translation Languages on the Carriyo Dashboard. Click on + add record to add a new translation language.

2. For the particular CX App, in the Editor Section, configure the languages required for translation inside the Content section.

Once this change is saved, you can go to the corresponding CX App and click on the dropdown to ensure that all configured languages are available for translation.

3. To add the translation for a certain text field in a particular language, click on the translation icon as seen in the below image.

4. This will open up a dialog wherein you can add the translations for all languages configured here. To add the translation for a different language, click on + add record. Click on Save once all changes are made.

5. Some elements like carrier accounts, locations & carrier comments are not explicitly translated. To translate these elements and improve readability, you will need to provide individual translations. Read this article to learn how to configure element translations.