The Pinpoint Location page under CX Apps lets customers of a brand pinpoint their precise location on a map and makes the dropoff (pickup, in case of returns) process easier for carriers.

This can improve delivery time, which in turn enhances the SLAs and helps customers trust the brand.

Permissions: Only users with Account Manager, Admin, and Manager access roles are allowed to configure and manage Pinpoint Location page.

Configuring Pinpoint Location page settings

1. Navigate to CX Apps > Pinpoint Location on the Carriyo Dashboard. The page displays the Editor on the left side and the Preview screen on the right. Any changes made in the Editor will be displayed on the Preview. The changes will only be reflected on the actual Feedback page once 'Save' button is clicked.

2. You have the option to use the settings you've already defined in your CX theme (colors, text, buttons, images, etc.). To apply the same here, switch on the option Use CX Theme Settings.

If you haven't defined a CX theme, or if you don't enable this option, then you'll need to fill in all the settings and upload the images manually, similar to how it's done in the CX theme. For more details about these settings, refer to this article.

3. In the Images and Logo category, you can define the size of the logo. You can switch between desktop and mobile view using the toggle in the top right corner of the preview screen.

4. In the next section, you can set up a Custom Domain (configuring a URL for your Pinpoint Location page that matches your brand's website domain) to ensure a seamless transition from your website to our portal, providing a smooth experience for your customers.

View this article to learn how to manage Custom Domains.

5. You can customize the content you want to appear on the page and translate it into the languages of your choice in the Content section. Brand color will be used for all links.

Click on the translation icon to manage the translations. This will open a dialog box as below.

In the pop-up that opens, click on + add record to add a new language entry. Possible options include edit and delete. Once all desired changes are made, click on Save.

In page translations will only be available for those added in the Content Translation Languages field even if the text/element translations have been configured. For example, if the Italian translation of the greeting text has been added but Italian was not provided in the Content Translation Languages field, then it won't show up in the dropdown in the Pinpoint Location page.

You can visit this article to learn how to add new languages required for translations. Only Admins are allowed to manage these languages.

The header background and the text color for elements in the header is configured in the last section, Header.

6. Once all changes are made, click on Save as seen on the top right corner. All further changes made can be viewed by clicking on the view change log button.

7. The Pinpoint Location page will appear as such, corresponding to the configured settings.