This article will guide you on managing return requests. You can learn more about their creation in this article here.
Once created, return requests will appear in the Returns module of Carriyo as "pending", awaiting review by Customer Service agents. Here you can manage them by :
Approve a return request
Navigate to the Returns menu on the Carriyo Dashboard :
Filter the requests that need to be reviewed for approval by selecting the "Pending" status filter.
Click on the request to review the details :
Once reviewed, you can directly approve the request from this screen by clicking on the three dots icon.
And then, click on "Approve". A pop-up will ask if you want to approve all the quantities. If not, you will need to provide a rejection reason for the missed quantities. These reasons can be configured in the Return Request Settings.
Once approved, you will get a confirmation message.
By clicking on the reverse shipment information, you will be sent to the reverse shipment screen.
The return request has been approved and is now pending receipt of goods.
You can also approve the request directly in the main screen at the line level :
Reject a return request
You can reject the request at the line level. Access the option by clicking on the three dots icon :
You can also do the same in the request detailed view :
Click on reject and select a reason of rejection :
Confirm selection by clicking on Reject button :
Once done, the request status will be updated to "Rejected".
Edit a return request
If the request has not been approved or cancelled yet, you will be able to edit it. The option will appear on the main screen, at the line level, or in the detailed view of the request.
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