This guide will walk you through the process of initiating a return using Carriyo's Returns Portal.
The Returns Portal is customizable for individual merchants and users can configure the pages by navigating to CX Apps > Returns Portal on the Carriyo Dashboard.
Customers can access these pages by clicking on the provided link in email communications or on the brand's website.
Step 1 : When customers click on the return request link, they enter the Returns Portal where they are asked to identify themselves. (Identification options can be configured in Settings > Returns).
Customer enters their order details :
Step 2 : Customer selects the items to return :
and indicates the reason to return :
Once the reason is selected, the available options for processing the return will appear. These options can also be configured in Settings > Returns.
Customer will be asked to review the details before submitting the return request.
Step 3 : Customer receives confirmation that the request is submitted, along with a return request code.
Then, the Return Request will appear in the Returns module of Carriyo with a pending status :
To see how to approve a return request, check this article.
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