This article outlines the steps required to configure notification settings.

Notifications are allowed via Email, SMS and WhatsApp. In staging environment, test mode is always on and notifications are sent to whitelisted addresses and numbers. In production environment, test mode can be switched on and off as required.

Notifications can be set at the account level or they can be merchant specific. 

Permissions: Merchant settings can only be configured by users with Admin access role. Only users with Account Manager, Account Owner/Admin and Manager access roles are able to configure Notification settings.

Configuring the settings

Enabling customer notifications for a particular merchant can be managed in the Merchants page under Settings > Administration on the Carriyo Dashboard.

For notifications to be sent to the customers of a particular merchant through all three channels, the first three toggle switches must be turned on. Enabling the last toggle allows the triggers and notification templates (language, content etc.) to be merchant specific. If this toggle is disabled, the default triggers and notification templates will be used.

• To set up email notifications, visit this article.
• To set up SMS notifications, visit this article.