Release Date: January 4
Return portal enhancements
We are continuously enhancing our Returns portal, here are the latest configuration changes.
You can now configure the following options under Settings > Returns. :
- Allow customers to request returns for items that have not been delivered.
- Allow customers to change the pickup address within the same country of the delivery address.
You can also configure the validation method when customer accesses the portal.
- Order Number and Email or Phone Number
- Order Number and Email
- Order Number and Phone Number
We also added additional quick filters on the Returns list page.
Paginated list page for locations and carrier accounts
For performance reasons, we added pagination to the Locations and Carrier Accounts pages. These pages will now load 10 records by default. You can increase the count to 50 records per page.
Global prompt for single merchant selection
If you operate a multi-merchant account, you will now be prompted to select the merchant name whenever you access merchant specific configurations (e.g. CX branding, automation rules, notifications...).
Group by Merchant in Customer Feedback report
We added the ability to group by merchant in the Customer Feedback Report.