Return request notifications

This article talks about the different type of notifications that can be configured for returns.

Step 1

Click on Notifications and select Return Requests. 

Step 2

Select communication channel from SMS, Email, or WhatsApp.

Step 3

Configure the status triggers by country.

N.B: A message will be sent every time a returns status changes and the trigger is active for this status.

Step 4

Customize the communication template by clicking on Add. 

N.B: A standard message will be used for any undefined trigger templates.

Step 6

Click on Preview  to review the template. 

Step 5

Click on Save to preserve all changes made.