This article talks about the different type of notifications that can be configured for returns.
Click on Notifications and select Return Requests.
Select communication channel from SMS, Email, or WhatsApp.
Configure the status triggers by country.
N.B: A message will be sent every time a returns status changes and the trigger is active for this status.
Customize the communication template by clicking on Add.
N.B: A standard message will be used for any undefined trigger templates.
Click on Preview to review the template.
Click on Save to preserve all changes made.