Merchants allow segregating transactional information and can represent brands, business units, sales channels or other business structures within an organization.
Merchant settings allow the account Admin users to create new merchants and define parameters for each one.
Step 1
To access these settings, click on Settings > Account and select the Merchants tab.
N.B: A default merchant must be selected. The default merchant will be used whenever a new transaction is created in the system without an explicit indication of the merchant it should be associated with.
Step 2
To add a new merchant click on New and fill out the required information.
The merchant settings allow defining the following parameters:
| Parameters | Description |
| Merchant ID | Internal code by which a merchant is identified. |
| Merchant name | The display name that will show in the Carriyo user interface for this merchant. |
| Activate customer feedback loop | Activates the customer feedback loop feature for a merchant. |
| Activate customer notifications | Activates the customer notifications feature for a merchant. |
| User merchant specific notifications | When this option is enabled it will enforce the notification triggers and templates setup for the merchant, and will not apply the account level settings. |
| Activate pinpoint location request | Activates the pinpoint location request feature for a merchant. |
| Activate customer returns management | Activates the customer returns management feature for a merchant. |
| Activate shipment tracking page | Activates the customer tracking page feature for a merchant. |
| Activate automatic language detection | When active, if a shipment is created without an explicit language, the system will try to automatically detect the language based on the customer name and address fields. |
| Use merchant specific routing rules | When this options is enabled, it will enforce the routing rules setup for the merchant and it will not apply the account level settings. |
| Use merchant specific service levels | When this option is enabled, it will enforce the shipment service levels setup for the merchant and will not apply the account level settings. |
Step 3
Hit Save when done.
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