This article explains the different configurations that can be applied to your returns module.
N.B: The settings can be applied at the Merchant level (aka brand) or at the global account level (all brands under the same organization).
In order to access these settings, navigate to Settings > Returns in the navigational menu.
| Setting | Description |
| Max days allowed for returns |
Indicates the number of days from delivery upon which returns are accepted. This setting is calculated at the line level only and determines if each item is eligible for return. |
| Default drop-off location |
Allows to define a default returns location by country. N.B: For returns not within configured countries, each item will be returned back to its origin. |
| Return reasons | List of return reasons that customer can choose when initiating a returns request (e.g. item not as described, wrong size...) |
| Resolutions | List of possible resolutions and whether they should trigger a Reverse Shipment or not (e.g in store returns, online returns, send by mail). |
| Rejection reasons | List of reasons for return rejection |
| Refund types | List of refund types (original payment method, store credit...) |
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