How to approve a return request

This article is about how to approve a return in Carriyo manually step by step. 

Return requests can be approved from the Carriyo Dashboard where Customer Service agents can review the request at line level and assign a return location. Return requests can also be configured for auto-approval to minimize human interaction. 

N.B: This flow will cover the manual approval of a return request. 

Step 1

Click on Returns in the navigational menu.

Step 2

Filter by returns in "Pending" status as these have been requested by the customer but require your review to approve or reject.

Step 3

Click on the return request and review the details.

Step 4

Once you are ready to approve the request, click on the 3 vertical dots button.

Step 5

Click on Approve. 

Step 6

Confirm return request approval by clicking on Approve. 

Step 7

Navigate to Reverse Shipments to confirm that shipment has been created for returns pickup.

Step 8

A reverse shipment ending in "2ZR6" was created for this return.

The return request is approved now and pending receipt of goods.

Step 9 

N.B This step is optional. 

Fill out refund information by tapping on Refunds. 

Click on Add Refund. 

Fill out the required information and click on Save.