This article is about how to approve a return in Carriyo manually step by step.
Return requests can be approved from the Carriyo Dashboard where Customer Service agents can review the request at line level and assign a return location. Return requests can also be configured for auto-approval to minimize human interaction.
N.B: This flow will cover the manual approval of a return request.
Click on Returns in the navigational menu.
Filter by returns in "Pending" status as these have been requested by the customer but require your review to approve or reject.
Click on the return request and review the details.
Once you are ready to approve the request, click on the 3 vertical dots button.
Click on Approve.
Confirm return request approval by clicking on Approve.
Navigate to Reverse Shipments to confirm that shipment has been created for returns pickup.
A reverse shipment ending in "2ZR6" was created for this return.
The return request is approved now and pending receipt of goods.
N.B This step is optional.
Fill out refund information by tapping on Refunds.
Click on Add Refund.
Fill out the required information and click on Save.