This article is about how to approve a return in Carriyo manually step by step.
Return requests can be approved from the Carriyo Dashboard where Customer Service agents can review the request at line level and assign a return location. Return requests can also be configured for auto-approval to minimize human interaction.
N.B: This flow will cover the manual approval of a return request.
Step 1
Click on Returns in the navigational menu.
Step 2
Filter by returns in "Pending" status as these have been requested by the customer but require your review to approve or reject.
Step 3
Click on the return request and review the details.
Step 4
Once you are ready to approve the request, click on the 3 vertical dots button.
Step 5
Click on Approve.
Step 6
Confirm return request approval by clicking on Approve.
Step 7
Navigate to Reverse Shipments to confirm that shipment has been created for returns pickup.
Step 8
A reverse shipment ending in "2ZR6" was created for this return.
The return request is approved now and pending receipt of goods.
Step 9
N.B This step is optional.
Fill out refund information by tapping on Refunds.
Click on Add Refund.
Fill out the required information and click on Save.
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