How to define service levels – CARRIYO

This article is about creating service levels in Carriyo manually step by step.

Service levels are assigned at each stage of fulfillment to track arrival dates and shipment completeness.

Service levels can be defined across 4 stages of fulfillment:

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Step 1

Click on New to create a service level.

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Configure the basic parameters.

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Parameters	Description
Name	Name of the service level.
Description	Description of the service level.
Type	Type of service level: Processing Collection Delivery Customer Promise
Schedule	Indicates when an order should be processed: x days from order date (before y time) x hours from order time

Configure the conditions and/or exclusions for the service level.

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Parameters

Description

Create Condition

Condition or group of conditions that apply for this service level.

Create Exclusion

Exclusion or group of exclusions that apply for this service level.

Click on Save.