Skip to main content

How to define service levels

Dana Fadel
Last Modified On

This article is about creating service levels in Carriyo manually step by step. 

Service levels are assigned at each stage of fulfillment to track arrival dates and shipment completeness.

Service levels can be defined across 4 stages of fulfillment:

Screen_Shot_2021-05-30_at_12.21.22_PM.png

Step 1

Click on New to create a service level.

Screen_Shot_2021-05-02_at_2.09.50_PM.png

Step 2

Configure the basic parameters.

Screen_Shot_2021-05-02_at_2.21.22_PM.png

 

Parameters Description 
Name Name of the service level.
Description Description of the service level.
Type

Type of service level:

  • Processing
  • Collection
  • Delivery
  • Customer Promise
Schedule

Indicates when an order should be processed:

  • x days from order date (before y time)
  • x hours from order time

 

Step 3

Configure the conditions and/or exclusions for the service level. 

Screen_Shot_2021-05-02_at_2.20.21_PM.png

Parameters Description 
Create Condition

Condition or group of conditions that apply for this service level. 

  • Drop-off
  • Drop-off by Location
  • Pickup
  • Pickup by Location
  • Carrier Accounts
  • Other defined custom attributes
Create Exclusion

Exclusion or group of exclusions that apply for this service level. 

  • Drop-off
  • Drop-off by Location
  • Pickup
  • Pickup by Location
  • Carrier Accounts
  • Other defined custom attributes

 

Step 4

Click on Save. 

Comments

0 comments

Please sign in to leave a comment.