Shipment statuses explained. – CARRIYO

One of Carriyo's powerful features is its ability to display an easy to read status for each shipment, no matter how many different carriers might be used.

Our solution does this by mapping every carrier status into a single list of statuses that are visible in the Carriyo Dashboard and through the Carriyo API.

Carriyo includes 18 different statuses and they apply to both Forward Shipments as well as Reverse Shipments.

The explanation for each status is provided in the table below.

Status	Description
Draft	A shipment has been created as a draft. It is not confirmed and it will not be communicated by CARRIYO to the selected carrier.
Pending	A shipment has been confirmed and is pending the confirmation and acceptation of the carrier along with the respective airway bill.
Ready to Ship	Certain carriers require a confirmation that a shipment is now ready for pick-up. In such cases this status will be used to inform the carrier.
Shipped	The shipment has been shipped by the retailer and is now in the carrier’s hands.
In Transit	The shipment has been collected and processed by the carrier and is now being transported to the destination.
Out for Delivery	In some cases, the carrier will move the shipment to this status when the shipment is on its last mile of delivery and on the way to the customer.
Awaiting Customer Collection	For shipments that are to be collected by the customer at collection points, this status is the last one in the journey. Only applicable to collection shipments.
Delivered	This is the final status for shipments that have been successfully delivered to the final recipient.
Failed Attempt	The carrier has failed to deliver the shipment. The delivery might still be reattempted depending on carrier policies.
Ready for Return	The carrier has failed to deliver the shipment and exausted re-attempts. The shipment is now being processed to return to source.
Return in Transit	The carrier has failed to deliver the shipment and exausted re-attempts. The shipment is now being on its way to be returned to the source.
Returned	The shipment has successfully be returned to the source location. This is a final status.
Problem	The carrier has declared a problem with the shipment. The shipment might be lost or damaged during transportation. Shipments in this status need to be resolved to be able to progress to a terminal status.
Error	There has been an error in communicating the shipment request to the carrier. This shipment requires troubleshooting in the history page and might require manual editing of address details before reattempt.
Cancelled	The shipment has been manually cancelled by a user in CARRIYO.
Closed	The shipment has been manually closed after it could not be delivered nor returned for a reason. This is a terminal status.
Return Confirmed	(optional end state) This is the final status for shipments that have been returned to origin by the carrier and confirmed by the receiving entity.

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